Second Polish – German Health Summit 2016

Dnia 21 November 2016, autor Katarzyna Złotowska

During 17-18.11.2016 in german city Greifswald took place meeting representatives of science, business and practice world. Very interesting programme provided everybody value informations and practical advices. The Second Polish- German Health Summit was organized in close cooperation with the State Chancellery of Mecklenburg- Vorpomern. It was taken at the University of Greifswald.

Chairs: Prof. Dr. Iga Rudawska University of Szczecin, Prof. Dr. Steffen Fleßa, University of Greifswald

Associate chairs: Univ. Prof. Dr. Jaroslaw J. Fedorowski, MD, MBA, Polish Hospital Federation; Dipl. Ing. Oec. Wolfang Gagzow, Hospital Federation of the German Land Mecklenburg- Vorpommern

First day was dedicated for presentations that concerns science and business life. Subjects of speeches were broadly defined of health care, mainly discussed good practices polish- german cross border – cooperation. Particulary interesting was presentation Mr  Konrada Meissner i Lutza Fisher about cross – border emergency care. Next impressive lecture was prof. dr hab. Igi Rudawska about perceived service quality in chronic care- the empirical study. Next valuable presentation was that presented by Marcin Kautsch about development of e-Health in Poland from perspective of key stakeholders. Noticed that in Poland are presented e-registration and Electronic Health Record. Other solutions for data sharing as: telediagnosis, teleeducation, portable patient-monitoring devices, screening, telemonitoring can be meet in lower level. Speech of Marek Zygmunt about Assisted Reproductive Technology (ART) and cross border- cooperation raised current top issue. Other presentations were also very interesting and inspiring, were talking about data and facts that results from scientific research.

Lean Hospitals also was present and showed innovative approach to clinical process management using lean healthcare tools. What is clinical risk? Clinical risk means every risk, which negative influences at treatment results and quality requirements. Risk connected with medical services should be identified, under control, possible to avoid. In order to smoothly risk management, as first it is important to know all processes in organization. Then should be defined borders- start and end of the process. If process is defined better, it is lower risk level. Norms as PN-EN 15224:2015 Health Care services, Quality Management System, ISO 9001:2015, ISO 31000:2009, 31010:2009 contains requirements and rules, how organization should work to better manages their risks. Where find methods to manage more efficient? Lean healthcare – lean hospitals is an answer for that. Among other, you can use below tools and methods:

  •  FMEA- failure modes and effects analysis
  • spaghetti diagram
  • value stream mapping
  • process flowcharts
  • methodology 5S
  • visual management
  • ANDON system – sound and signal
  • POKA-YOKE and JIDOKA solution
  • medboards
  • 5WHY
  • Ishikawa diagram
  • Pareto diagram
  • Kaizen philosophy

In conclusion, if process are well known, their goals and client, it is possible to define potential risks. In order to appropriate risk management, norms, law and internal procedure should be followed to, therefore lean healthcare – lean hospitals tools should be used. This will improve processes – clinical process optimization. Philosphy Kaizen- “small steps” is basic to change culture of organization, company – hospital.

Nothing is particulary hard if you divide it into small jobs Henry Ford

DANE KONTAKTOWE

Lean Process Katarzyna Złotowska

ul. Władysława Łokietka 5, 87-100 Toruń

NIP PL 599-305-88-22 REGON 364161132

e-mail: biuro@leanhospitals.pl tel. +48 508 238 811

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